Hi68 Privacy Policy

1 Overview

This Privacy Policy explains how Hi68 ("we," "us," or "our") collects, uses, stores, and protects the personal information of players who access hi68.my ("the Platform"). It applies to all users of the Platform, regardless of the device or location from which you access it within the Philippines.

By registering an account or using any part of Hi68, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not use the Platform.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming guidelines.

2 Data We Collect

We collect personal information at different stages of your interaction with Hi68. The table below gives you a clear picture of the categories of data involved and when they are typically gathered.

We do not collect data beyond what is reasonably necessary for the purposes described in this policy. If you contact our support team, the content of that exchange may also be recorded for quality assurance purposes.

3 How We Use Your Data

Hi68 uses your personal information for specific, legitimate purposes only. Here is how your data is put to use on the Platform:

• Account management: Creating and maintaining your player account, including login authentication and OTP-based security checks.
• Identity verification (KYC): Confirming your identity and age before processing withdrawals or investigating unusual account activity.
• Transaction processing: Handling deposits and withdrawals through supported local payment channels in Philippine Peso (PHP).
• Platform security: Detecting and preventing fraud, multi-account abuse, and unauthorised access to accounts.
• Service improvement: Analysing usage patterns to improve platform performance, game selection, and the overall player experience.
• Customer support: Responding to queries, resolving disputes, and following up on account-related concerns.
• Responsible gaming: Monitoring activity patterns that may indicate problem gaming behaviour, so we can offer appropriate support tools.
• Legal compliance: Meeting obligations under applicable Philippine laws, including anti-money laundering requirements.

We do not use your data for automated decision-making that produces significant legal effects without human review. We will not use your information to send unsolicited marketing from third parties.

4 Sharing & Disclosure

Hi68 does not sell or rent your personal information to any third party. There are, however, specific circumstances where we may share your data with trusted partners or authorities:

• Payment processors: To facilitate deposits and withdrawals via local bank transfers, mobile banking, and e-wallets. These partners are bound by their own data protection obligations.
• Identity verification providers: Third-party KYC services may process your government-issued ID and related documents to confirm your identity.
• Technology and hosting providers: Servers and infrastructure services that host and maintain the Platform may have access to data as part of their service delivery.
• Legal and regulatory authorities: When required by law, court order, or official governmental request, we may disclose your information to the relevant Philippine authorities.
• Fraud and security services: Sharing data with anti-fraud platforms to detect and prevent suspicious activity that could affect you or other players.

Any third party that receives your data is required to handle it securely and use it only for the specific purpose for which it was shared. Hi68 remains responsible for ensuring these standards are upheld.

5 Cookies & Tracking

Hi68 uses cookies and similar tracking technologies to keep the Platform running smoothly and to understand how players interact with it. A cookie is a small text file stored on your device when you visit a website.

• Essential cookies: Required for the Platform to function — things like keeping you logged in during your session and remembering your language or display preferences.
• Analytics cookies: Help us understand which pages and features are most used, so we can prioritise improvements. Data gathered is aggregated and does not identify you personally.
• Security cookies: Used to detect and prevent fraudulent sessions and to support our OTP and authentication processes.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to log in or use certain Platform features. Hi68 does not use cookies to serve third-party advertising.

6 Data Security

Protecting your data is something we take seriously. Hi68 uses industry-standard security measures to guard your personal information against unauthorised access, loss, or misuse.

• All data transmitted between your device and Hi68 is encrypted using SSL/TLS.
• Account access is protected by password requirements and OTP verification.
• Financial data is handled through PCI-compliant payment partners.
• Internal access to player data is limited to authorised staff on a need-to-know basis.
• Security systems are regularly reviewed and updated to address emerging threats.

While we maintain strong security practices, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your rights, we will notify you promptly and take immediate steps to contain and address the issue.

7 Data Retention

Hi68 retains your personal data only for as long as it is needed for the purpose it was collected, or as required by applicable law. Here is a general guide to how long different types of data are kept:

• Account data: Retained for the duration of your active account. If your account is closed, data may be retained for a reasonable period thereafter to meet legal and audit obligations.
• Transaction records: Kept for a minimum period as required by Philippine anti-money laundering regulations.
• KYC documents: Retained for the legally required period following account closure or last transaction.
• Support communications: Stored for a reasonable period to allow follow-up on ongoing issues and for quality assurance.

Once data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

8 Your Rights

As a player on Hi68, you have rights over your personal data. We are committed to making it straightforward for you to exercise these rights:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to correction: If any of your data is inaccurate or outdated, you can request that it be updated.
• Right to deletion: You may request that we delete your personal data, subject to any legal retention requirements that apply.
• Right to object: You can object to how we process your data in certain circumstances, including direct communications from Hi68.
• Right to portability: In applicable cases, you may request a structured copy of your data that you can transfer to another service.

To exercise any of these rights, reach out to the Hi68 support team using the contact details in Section 11. We will respond to verified requests within a reasonable timeframe. Note that some requests may require identity verification before we can act on them.

9 Minors

Hi68 is strictly for players aged 21 years and above. We do not knowingly collect personal information from anyone under this age. If we discover that a minor has created an account or provided personal data on the Platform, that account will be closed immediately and all associated data will be deleted.

If you believe a minor may have registered on Hi68, please contact our support team right away so we can investigate and act accordingly.

10 Policy Updates

Hi68 may update this Privacy Policy from time to time to reflect changes in how we operate or to comply with new legal requirements. When updates are made, the revised policy will be posted on this page with a new effective date.

For significant changes that materially affect how your data is used, we will make reasonable efforts to notify registered players through in-platform messages or other appropriate channels. Continued use of Hi68 after a policy update constitutes your acceptance of the revised terms.

11 Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a data concern, you can get in touch with the Hi68 team at:

[email protected]

For general queries about the platform, visit our FAQ page. If you have concerns about your gaming habits, our Responsible Gaming page has resources and tools to help you stay in control.